|I don't see the fabric I'm looking for. Do you have other fabrics?|
|Absolutely. With over 8000 different fabrics it is very difficult to have all of them on the site. Please call us, or better yet, send a sample and we will try to help. Occasionally, a fabric you want is back ordered. We let you know as soon as we know an expected delivery date. We can then decide on the best resolution for your order.|
|I needed the fabric yesterday. Do you do rush deliveries?|
|Yes. If you need rush delivery, please contact us and we will do our best to meet your needs.|
|Can I cancel or return an order?|
|If you wish to cancel your order, call us as soon as possible because your order goes out at the earliest available moment. Our products are the top sewing quality on the market. If there is any problem with an item, please call us immediately and we will resolve the issue. If you are dissatisfied with any item you receive please contact us within 15 days. In the unlikely event you need to return a product, please contact us for return instructions. Cut fabrics are usually not returnable. Please note there is a 15% restocking fee. Shipping will not be refunded and you are responsible for the return shipping fees.|
|If your shop does not have the product I need, can I place a special order?|
|We would be happy to place a special order for you. We require a non-refundable down payment of 50% and will bill you the rest upon shipment to you|
|What payment methods do you accept?|
|Online: PayPal, Visa, American Express, Mastercard, Discover
By Phone: Visa or Master Card
In Store Purchaces: Visa, Mastercard, Discover
|Is my credit card information safe when ordering from Sew Much More online?|
|Yes, the Sew Much More website uses PayPal to process all online purchases. PayPal is one of the most recognized secure payment processors in the world. Shop knowing your card information is safe.
Credit card information is processed securely by PayPal two ways:
1. Log in to your PayPal account for fast checkout.
2. Don't have a PayPal account? Then use your credit card directly using the secure PayPal site.
After the purchase you will be returned to the Sew Much More website.
|When will I receive my order?|
|Domestic delivery time by USPS is usually 2 - 6 days. International orders will, of course, take longer. Once your order leaves our hands, we have no control over the route.|
|I am from outside Texas. Do I still pay sales tax?|
|No, only Texas shipping addresses pay 8.25% tax.|
|Does your shop offer machine repair and scissor sharpening services?|
|Sewing machines, like any type of equipment, need TLC and regular maintenance if they are to perform at their best. Ed Olague is a certified Baby Lock, Bernina and Elna technician and also repairs all computerized and mechanical sewing machines and sergers. Call to find out the days he will be in the shop. If you have scissors that need sharpened, drop them at the shop. You will be called in a few days when they are returned.|
|Do you ship internationally?|
|Yes, but please feel free to contact us for shipping rates before placing your order. Currently we only accept international orders from Canada, Great Britain, New Zealand and Australia.
If you live in a different country other than the ones listed above and would like to ask about ordering from us, please first send us an email with information on the fabric and the amount, and we will let you know if the order can be accepted. Orders from other countries that have not been approved will be refunded.
Because shipping fees are automatically calculated by our website based on an estimated size or weight in USPS Priority Mail flat fee packaging, international shipping fees are often assessed at a higher rate than is actually needed. You will be refunded the balance after we determine the actual shipping costs.
|What are your domestic shipping costs and policies?|
|We ship fabric USPS flat rate within the United States to provide you a tracking number.
**If ordering ONLY patterns, shipping & handling will be adjusted accordingly.
International shipping costs vary with the country. Email us with your country and an approximate yardage total, and we will be happy to give you a shipping estimate before you place your order.